Tag Archives: service-design

My Loveletter to Bank Simple

bankSimple

Not long ago I read about an engineer from twitter that left to start a bank. So i visited Bank Simple’s website and signed up to be a beta-user. I immediately received an automated response from their Creative Director to field suggestions and understand more about me (their prospective user). Here’s what I wrote: Hi [...]

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Required Reading for Interactive Designers

dcouncil

We all know how good industrial design distinguishes products and drives success. Well if you’re an interactive designer, it doesn’t matter if you’re in marketing or product design, understanding the system you’re designing for and how it interacts with the other systems and channels surrounding it is critical. In order to improve experiences, the entire [...]

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Live | Work: Service Thinking

Screen shot 2010-01-28 at 5.20.06 PM

I stumbled across live|work recently and have enjoyed reading their articles and perspectives on Service Design. Particularly this passage: when production takes place in one place far from where the product is consumed the relationship between producer and consumer becomes impersonal, disconnected and ultimately unsustainable. There’s an awful lot being written about our nation’s food [...]

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